Thank you for shopping with tobaccoworldmissouri. We aim to provide high-quality tobacco products, cigars, pipes, accessories, and more. Please review our Return & Cancellation Policy below.

1. Eligibility for Returns

Due to the nature of tobacco products, returns are limited. We only accept returns under these conditions:

• You received a damaged or defective product

• You received the wrong item

• The product arrived in poor condition due to shipping issues

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• You must contact us within 48 hours of delivery

• Proof of purchase is required (order number, receipt, etc.)

2. Non-Returnable Items

For safety and quality reasons, we cannot accept returns for:

• Opened tobacco products

• Used pipes or accessories

• Products damaged by customers

• Clearance or discounted items

• Perishable or consumable tobacco items once opened

3. Return Process

To request a return or report an issue, please contact us:

Email: info@tobaccoworldmissouri.com
Phone: +1 (417) 208-7337

Please provide:

• Your name

• Order number

• Photos of the damaged/wrong product

• A short description of the issue

Once approved, we will provide return instructions.

4. Refunds

Once your returned item is received and inspected, you will be notified of approval or denial.

If approved:

• Refunds are issued to your original payment method

• Processing may take 5–7 business days

• Shipping charges are non-refundable unless the error was ours

Refunds may be denied if the product shows signs of use or tampering.

5. Exchanges

If you received a damaged or incorrect item, you may request an exchange instead of a refund.
Exchanges are subject to product availability.

6. Cancellations

Order Cancellation by Customer:

You may cancel an order within 1 hour of placing it, as long as it has not been packed or shipped.
To cancel, contact us immediately via email or phone.

Order Cancellation by tobaccoworldmissouri:

We may cancel orders due to:

• Age verification issues

• Payment errors

• Out-of-stock products

• Fraudulent or suspicious activity

If your order is canceled from our side, any payment made will be fully refunded.

7. Damaged or Lost Packages

If your package arrives damaged or does not arrive at all:

• Notify us within 48 hours

• Provide clear photos of the packaging and product

• We will file a claim with the shipping carrier and assist you with a replacement or refund

8. Contact Us

For any return, refund, or cancellation questions, please reach out:

tobaccoworldmissouri
Phone: +1 (417) 208-7337
Email: info@tobaccoworldmissouri.com
Address: 1420 S Glenstone Ave, Springfield, MO 65804